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Computer Operations Support 2 - 2nd Shift

Company Name:
McKesson
Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our domestic network of distribution centers ensures that our customers - and their patients - receive the right medicines and medical supplies at the right time. Our IT segment provides service and support for more than 2,400 systems in independent, chain, hospital, clinic and nursing-home pharmacies across the country. We work hard so that pharmacists can spend their time on patients - not paperwork. Our Center for Financial Services plays a critical role in ensuring that hospitals, pharmacies and retail chains receive pharmaceutical products quickly - usually within 24 hours. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
Current Need
Position Description
Responsible for supporting functional processes and procedures in Manhattan's Warehouse Management Systems and Warehouse Controls (WCS) systems enforcing SOPs and adhering to compliance requirements. Monitor system performance ensuring required servers are operational and functional. Troubleshoot and run diagnostic tests to detect machine or system malfunctions and determine appropriate action for resolution. Using appropriate SLA procedure, escalate issues related to production, servers, or network outages and based on severity, communicate to the appropriate level of management. Able to assist DC associates with password resets, RF configuration, printer resets and or DC printing issues, Motorola Spectrum 24 equipment, and access point troubleshooting. Clean, maintain, document, and send out for repair production printers. Keeps track of inventory supplies related to computer or IT equipment and supplies needed to operate printers and equipment including wireless remote devices. Performs processes associated with audit requirements including documentation, ISeries tape backup procedures, and maintaining server room access logs updated. Other duties as assigned.
In a centralized environment, responsible for setting up, coordinating, and monitoring the operation of computer equipment. May involve verifying data and performing clerical tasks in the data processing function. Examines, revises, approves and dispatches input and output materials according to established specifications. Using established programs and procedures, manipulates controls in accordance with standard procedures, runs diagnostic tests to detect machine malfunctions, and monitors control panels, magnetic tape units, and other peripheral equipment. Reports any observed deviations from standard performance. These positions may be on varying shifts and cross-shift work may be required.
Note: If work involves trouble-shooting problems for end-users, refer to Help Desk Coordinator subfamily.
Minimum Requirements
1+ years computer operations support experience
Additional Knowledge & Skills
Some knowledge of Computer Operations Support; Data processing experience, reading, writing, and intermediate arithmetic skills, ability to use specialized equipment, maintain written records, and operate workstation PC equipment.
Education
High school diploma or equivalent
Certifications/Licensure
Physical Requirements
General Office Demands
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you''ll receive a competitive compensation and benefits package when you join our team.
It starts with you. That''s a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we''re helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmaceutical, you''ll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Agency Statement
No agencies please.

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