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Ops Manager - Hub

Company Name:
FedEx
Job Summary Manages the day-to-day and long-term operations and staff within a FedEx Ground (FXG) hub. Responsible for ensuring efficient package sortation through the management of Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees. The Operations Manager also manages administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Essential Functions
Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Plans, organizes, staffs, directs and controls the day-to-day operations of the hub
Responsible for managing and assigning employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including (in conjunction with the linehaul department) the movement, tracking and administration of trailers
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
Educates hub staff, including other management employees, and ensures compliance with all FXG policies/procedures and applicable governmental regulations. Manages compliance in accordance with the Business Control Self Assessment (BCSA)
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
Investigates, resolves and/or escalates customer service issues, as appropriate. Ensures facility-wide service goals are met
Ensures all information within a facility is collected, stored and reported accurately and timely according to established administrative processes
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety. Minimum Education
High school diploma or GED required; Bachelor''s degree in Business, Logistics or a related area preferred Minimum Experience
One (1) year previous management experience or two (2) years package handler, FXG field or related experience required; Bachelor''s degree in Business, Logistics or a related area is accepted in lieu of required experience Required Skills, Abilities and / or Licensure
Ability to inspire a shared vision and empower and motivate a team
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
Proven ability to apply sound business judgment to establish and accomplish goals
Customer service skills necessary to effectively and professionally respond to requests and issues
Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
Ability to read, interpret and draw conclusions from numerical data and written information
Software skills, including use of Microsoft Office software and web-based applications
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
Job ID: 6323BR
Job Title: Ops Manager - Hub
Location: MS-Olive Branch
Job Family: FedEx Ground
Full/Part Time: Full Time
Job Category: Management

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