Automobile Dealership Service Advisor
3.
5 Quick Apply Full-time 2 hours ago Full Job Description Come Join the Homer Skelton Ford Family! Seeking Experienced Service Advisor or Automotive Service Equivalent Job Requirements High School Diploma Excellent Communication Skills Excellent People Skills Must have valid driver's license Desired Requirements Auto Dealer Experience a plus! Ford Certifications a plus, but not necessary.
Selling Experience a plus! Job Description Summary A Service Advisor sells and schedules needed service work in the service department.
Ensures required CSI levels are attained.
Consistently contributes to the achievement of department metrics are achieved or exceeded.
(Effective Labor Rates, Hours per Customer Pay Repair Order, Labor and Parts Gross Margins, and Total Departmental Gross.
) Essential Duties include the following.
Create Exceptional Customer Experiences through excellence in execution of all duties.
Service Scheduling Schedules service appointments.
Obtains customer and vehicle data before arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with the customer as needed to confirm the problem or refers to a technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on their car care and the value of maintaining their vehicles following manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Checks with the dispatcher, if necessary.
Must obtain customer's signature on repair order for preauthorization of work to be completed; provides the customer with a copy.
Establishes customer's method of payment and obtains credit approval, if necessary.
Service Dispatch and Follow-up Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization are noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up-to-date.
Explains completed work and all charges to customers.
Customer Satisfaction Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
Supervises all cleaning and prepping of new and used vehicles.
Personal Accountability Maintains a professional appearance.
Keeps work area clean.
Reliable Punctual Teamwork Certification:
Maintains required levels of manufacturer training and certifications.
PHYSICAL DEMANDS Standing for long periods.
Typically may bend, stoop, lift or carry objects weighing up to 50 pounds.
Disclaimer:
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Quick Apply Full-time 2 hours ago Full Job Description Come Join the Homer Skelton Ford Family! Seeking Experienced Service Advisor or Automotive Service Equivalent Job Requirements High School Diploma Excellent Communication Skills Excellent People Skills Must have valid driver's license Desired Requirements Auto Dealer Experience a plus! Ford Certifications a plus, but not necessary.
Selling Experience a plus! Job Description Summary A Service Advisor sells and schedules needed service work in the service department.
Ensures required CSI levels are attained.
Consistently contributes to the achievement of department metrics are achieved or exceeded.
(Effective Labor Rates, Hours per Customer Pay Repair Order, Labor and Parts Gross Margins, and Total Departmental Gross.
) Essential Duties include the following.
Create Exceptional Customer Experiences through excellence in execution of all duties.
Service Scheduling Schedules service appointments.
Obtains customer and vehicle data before arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with the customer as needed to confirm the problem or refers to a technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on their car care and the value of maintaining their vehicles following manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Checks with the dispatcher, if necessary.
Must obtain customer's signature on repair order for preauthorization of work to be completed; provides the customer with a copy.
Establishes customer's method of payment and obtains credit approval, if necessary.
Service Dispatch and Follow-up Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization are noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up-to-date.
Explains completed work and all charges to customers.
Customer Satisfaction Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
Supervises all cleaning and prepping of new and used vehicles.
Personal Accountability Maintains a professional appearance.
Keeps work area clean.
Reliable Punctual Teamwork Certification:
Maintains required levels of manufacturer training and certifications.
PHYSICAL DEMANDS Standing for long periods.
Typically may bend, stoop, lift or carry objects weighing up to 50 pounds.
Disclaimer:
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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